Experienced technology support for growing businesses
Hands-on technology support, defined projects and practical AI improvements that improve how your business works.
Why ProLevel Tech
Experienced support that goes beyond the immediate issue
Practical technology help
Hands-on support
Help with Microsoft 365, devices, staff access, office technology and recurring issues.
Clear communication
Plain-English advice without unnecessary technical language.
Flexible engagement
Get help with one issue, a defined project or ongoing technology needs.
Experience behind the support
One experienced point of contact
Deal directly with someone who understands the issue and the wider business context.
Problems followed through
Support can include coordinating suppliers and working across different systems.
Improvement, not just repair
Resolve the immediate issue, identify the cause and improve what should happen next.
Who we work with
Technology support for growing businesses
ProLevel Tech works with small and growing businesses that rely on technology but do not always have the internal time, capability or experience to manage it properly.
You may have several systems and suppliers, recurring technology problems, or important decisions that keep falling to the owner, operations manager or finance team.
A good fit if you:
Need experienced technology support without employing someone full-time
Have recurring issues that are not being properly resolved
Need help coordinating technology suppliers and service providers
Are planning a system change, business improvement or technology project
Need help improving the technology your team uses day to day
Are exploring practical AI and automation opportunities
Need someone to take ownership and follow work through
Services
Practical technology help for the issue you have now — and what comes next
What you can expect
Experienced support that is clear, practical and easy to work with
Senior-level judgement
Advice backed by 25 years of hands-on and leadership experience, so decisions are made with confidence when the path forward is not obvious.
Business-wide perspective
The fix considers your systems, suppliers, risks and how your team actually works, not just the immediate ticket.
Accountable delivery
One person owns the work from diagnosis to handover, so complex issues keep moving and nothing falls between suppliers.
Supplier coordination
Existing providers, software vendors and internal staff are brought together when needed, with clear responsibility for the outcome.
Practical AI guidance
Sensible ways to reduce repetitive work, improve reporting and make everyday tasks easier, without the hype.
Improvement beyond the immediate issue
The current problem gets resolved, the cause gets understood, and you know what should happen next.
Ways to engage
Flexible technology support for your business
Get experienced help on-site or remotely, purchase a block of support time, or arrange ongoing support for your business. Pricing is shown upfront, so you know what to expect before you get in touch.
Pay as you go
On-demand support
$180/hr remote
Ex GST · one-hour minimum
Experienced support at your workplace or remotely, depending on the issue and the most efficient way to resolve it.
Microsoft 365, devices and staff access
Internet, Wi-Fi and office technology
Supplier coordination and follow-through
Short-term and one-off support
Billed in 15-minute increments after the first hour
Most flexible
Support blocks
Ex GST · prepaid
A prepaid block of support time for businesses that need help occasionally without a monthly commitment.
Use for on-site or remote support
Response subject to availability
Use across multiple issues
Use the hours when needed
No monthly commitment
Time is deducted for support, investigation and supplier coordination
Support block options
5 hours — $900
10 hours — $1,600
20 hours — $3,000
Best value
Ongoing support
Ex GST · three-month initial term
Regular access to experienced technology support, with reserved capacity, continuity, priority response and ongoing follow-through.
10 hours of support each month
On-site and remote support
Priority response
Monthly technology check-in
Recurring issue follow-through
Supplier coordination
Basic documentation upkeep
Additional support at $160 per hour
Unused hours may roll over for one month while the agreement remains active.
Broader support and technology oversight is available from $2,500 per month.
Defined technology projects
Projects from $2,000 ex GST
For work with a clear scope, outcome, responsibilities and timeframe.
Typical projects include
Business system improvements
Office relocations and fit-outs
Technology rollouts
Supplier transitions
AI and workflow automation
Documentation and standards
Security and access improvements
Technology cost reviews
Not sure which option suits your business?
Start with a free 30-minute scoping call and we will recommend the most suitable way to engage.
How it works
A straightforward way to get technology help
01
Tell us what you need help with
Share the issue, project or technology challenge, including what is affected and what has already been tried.
Agree on the approach
ProLevel Tech assesses the situation and confirms the recommended approach, scope, timing and pricing.
02
03
Resolve the issue or deliver the project
The agreed work is completed, suppliers are coordinated where needed, and you receive advice on what should happen next.
About
25+ years of technology experience, from hands-on support to senior leadership
Contact us
Tell us what you need help with
